Refund Policy at ResourceCommonsField
Last Updated: January 1, 2023
We at ResourceCommonsField take pride in the quality of our fresh meals and customer satisfaction. This Refund Policy applies to purchases made on our official website resourcecommonsfield.sbs or in-person at our location at Via Margherita, Rome, 00184, Italy.
Cancellation and Refunds
If you need to cancel your order, we kindly ask that you do so at least one hour before the scheduled pick-up or delivery time. To cancel, please contact us at +39 06 6982 1234. Refunds for cancelled orders will be processed in the same method of payment used at the time of purchase.
Incorrect or Unsatisfactory Orders
In the unlikely event that your order is incorrect or unsatisfactory, please contact us immediately at +39 06 6982 1234. You may be eligible for a full refund, a partial refund, or a replacement order depending on the situation. We ask that you report any issues within 24 hours of receiving your order.
Non-Refundable Items
Please note that gift cards, tips for our staff, and donations are non-refundable. Additionally, any item consumed or not in its original state at the time of return may not qualify for a refund. This includes items such as opened beverages, partially eaten meals, or customized orders.
Refund Processing
All approved refunds will be credited back to the original method of payment within 5-7 business days. If the original method of payment is no longer available, a store credit will be issued. The credited amount will reflect the price of the purchase in the original €.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. If the refund is still missing, contact your credit card company or bank. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at +39 06 6982 1234.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at the number provided above.
Amendments to the Refund Policy
ResourceCommonsField reserves the right to amend this Refund Policy at any time. We recommend reviewing the policy periodically for any changes. By purchasing from resourcecommonsfield.sbs, you are consenting to this Refund Policy and agree to the terms herein.
If you have any questions about our Refund Policy, please contact us at +39 06 6982 1234. We are committed to ensuring that your experience with ResourceCommonsField is satisfying and enjoyable.